VisTxt – Legal Information
This page brings together the key legal information for using VisTxt – our video-to-text, keywords and hashtag tool available at vistxt.com and the VisTxt app at vistxt.com/app.html.
We’ve kept things as clear as possible. If something doesn’t make sense, email us at support@vistxt.com.
Note: This is a lightweight legal pack designed for a small SaaS product. For full legal certainty in your country, you should have a qualified lawyer review it.
1. Terms of Service
1.1. Who we are
“VisTxt”, “we”, “us” or “our” refers to the VisTxt web app and related services available at vistxt.com.
1.2. What these terms cover
These Terms of Service apply when you create an account or use the VisTxt app at vistxt.com/app.html. By using the app, you agree to these terms.
1.3. How VisTxt works
VisTxt lets you upload short-form video files or provide a video URL. We then:
- process the video using AI models (Google Gemini),
- generate a transcript of the spoken content, and
- suggest SEO-friendly keywords and hashtags.
AI is powerful, but not perfect. Output may contain errors or “hallucinations”. You are responsible for checking anything important before publishing.
1.4. Your responsibilities
You agree that you will:
- only upload videos you have the right to use;
- not upload anything illegal, hateful, harassing, or infringing;
- not attempt to break, overload or reverse-engineer VisTxt;
- keep your login credentials safe and not share your account.
1.5. Plans, limits and fair use
VisTxt currently offers Pay-As-You-Go credits and a PRO monthly plan (details on the pricing section of vistxt.com).
- We may enforce limits such as max file size (e.g. 10MB).
- PRO plans may have a monthly cap on the number of videos (e.g. 30 per billing period).
- If we detect abuse, automated scraping or unusual load, we may throttle or suspend access to protect the service.
1.6. Ownership of content
You keep full ownership of the videos you upload and the content in them. By using VisTxt, you give us a limited licence to store and process your videos and generate output (transcripts, keywords, hashtags) solely for providing the service to you.
We do not sell your videos or share them with other users, and we do not use your private content to train public AI models.
1.7. Service changes and downtime
VisTxt may change over time. We may update features, pricing and limits, or temporarily take the service offline for maintenance. We’ll aim to keep disruption minimal, but we can’t guarantee zero downtime.
1.8. Termination
You can stop using VisTxt at any time by not logging in or by requesting account deletion via support@vistxt.com.
We may suspend or terminate your access if you seriously breach these terms, abuse the service, or use it in a clearly illegal or harmful way.
1.9. No guarantees (limitation of liability)
VisTxt is provided “as is”. We try to keep it reliable and accurate, but we don’t promise:
- that it will always be available or error-free;
- that AI output will always be correct or complete;
- any particular business or SEO result from using the service.
To the maximum extent allowed by law, we are not liable for loss of profits, business interruption, or any indirect or consequential loss arising from your use of VisTxt.
2. Privacy Policy
2.1. What data we collect
When you use VisTxt, we may collect:
- Account data – email address, basic profile info (if signing in with Google), and a user ID.
- Usage data – which features you use, timestamps, and basic technical logs (e.g. errors).
- Content – the videos you upload and the AI output (transcript, keywords, hashtags) generated for you.
- Billing data – transaction and subscription details handled via Stripe. We do not see or store your full card number.
2.2. How we use your data
We use your data to:
- provide the VisTxt app and its core features;
- process payments and manage subscriptions;
- keep basic history of your previous jobs inside the app;
- monitor performance and fix bugs;
- send essential account or billing emails.
We do not sell your personal data, and we don’t use your private videos to train public AI models.
2.3. Where your data is stored
VisTxt runs on Google Firebase and Google Cloud, which may store data in data centres in the EU, UK, US or other regions depending on Google’s infrastructure. Payments are processed by Stripe, which uses its own secure infrastructure.
2.4. How long we keep your data
We keep account and billing data for as long as reasonably needed for accounting, legal or security reasons.
Video files and generated output may be stored while your account is active so you can access your history in the app. You can ask us to delete specific items or your full account by emailing support@vistxt.com.
2.5. Sharing with third parties
We only share your data with service providers that are necessary to run VisTxt, for example:
- Google Firebase / Google Cloud (hosting, storage, AI),
- Stripe (payments and subscriptions),
- basic analytics and logging providers (for performance and error tracking).
These providers are under contractual obligations and do not have permission to use your data for their own unrelated marketing.
2.6. Your rights
Depending on where you live (e.g. UK/EU), you may have rights to:
- access the personal data we hold about you;
- request corrections to inaccurate information;
- ask us to delete certain data, where possible;
- object to certain kinds of processing.
To exercise any of these rights, contact us at support@vistxt.com.
3. Refund Policy
3.1. Pay-As-You-Go credits
VisTxt PAYG credits are a digital consumable. When you use a credit to successfully process a video, that credit is considered used and is generally non-refundable.
If there is a technical failure on our side (for example, the video fails to process and still deducts a credit), we aim to reverse it automatically. If that doesn’t happen, email support@vistxt.com and we’ll review it.
3.2. PRO subscriptions
The PRO plan is billed monthly via Stripe. You can cancel your subscription at any time from the app or by contacting support.
- When you cancel, you keep access until the end of your current billing period.
- We do not usually offer partial refunds for unused days, unless required by local law.
3.3. How to request a refund or help
If you think you’ve been charged incorrectly, or something went wrong with a payment, contact us as soon as possible at support@vistxt.com with:
- the email linked to your VisTxt account, and
- details of what happened (date, amount, what you were doing).
4. Cookies & Tracking
4.1. What are cookies?
Cookies are small text files stored on your device. They help keep you signed in, remember preferences and allow basic analytics.
4.2. Cookies used by VisTxt
VisTxt itself does not use third-party ad trackers. However, the following services may set cookies or similar identifiers:
- Firebase / Google – for authentication (keeping you signed in) and app functionality.
- Stripe – for secure payment processing and fraud prevention.
- Basic analytics / logs – to understand how the app performs and where errors occur.
4.3. Essential vs. optional cookies
Some cookies are essential – for example, those used to keep you logged in or to complete a payment. The app will not function correctly without them.
If we add optional analytics or A/B testing tools in future, we’ll aim to keep them lightweight and respectful, and may offer extra controls in the app or via a banner.
4.4. How to control cookies
You can:
- clear cookies in your browser settings;
- use private/incognito browsing; or
- adjust site permissions in your browser to block or limit cookies.
If you block all cookies, parts of vistxt.com/app.html may not work correctly (for example, sign-in and payments).